In the past, IP-only allowlisting was possible due to static IP ranges that were not updated often. As of February 19, 2023, certain components of GoToAssist Remote Support v.4 will be moving to AWS CloudFront and require domain-allowlisting, due to the more dynamic nature of the CloudFront IP ranges being changed frequently and managed by a third party (AWS).
Before February 19, 2023, please be sure to make the following changes to your allowlisting to prevent disruption in service.
If current allowlisting is by IP-range only, please add the following domains: *.goto.com *.getgo.com *getgocdn.com cdn.goto.com cdn.getgo.com getgo.com
If current allowlisting is by domain wildcard only, there should be no changes, as the domains have been listed on the Universal Allowlisting for quite some time, however, if errors occur, please check the domains required above.