On January 31, 2021 all GoToAssist Remote Support v4 versions below v4.5, build 1610 will no longer be supported, including:
Version 4.4, build 1599
Version 4.3, build 1575
Version 4.1, build 1544
Version 4.0, build 1537
How does this impact me?
On January 31, 2021, the following will happen:
Any devices that are running v4.0 –4.4 of the GoToAssist v4 desktop applications (including unattended devices) will automatically be upgraded to the latest version (v4.8, build 1692).
Any devices that are running v4.5 or later are unaffected.
What actions do I need to take?
If you have GoToAssist v4 desktop applications running v4.0 –4.4 and do not want your devices to upgrade to the latest version (v4.8, build 1610) then you will need to set your preferred version number in your account (bydevice grouporaccount-wide in Admin Settings) to one of the other supported versions: