cancel
Showing results for 
Search instead for 
Did you mean: 

GoToAssist Remote Support News

Katie_P
556 Views
0 Comments

A video from our Product Manager, Oszkar Sziklai, and an article breaking down the available resources for GoToAssist Remote Support v5.

Read more...

Katie_P
829 Views
0 Comments

A video from our Product Manager, Oszkar Sziklai, and an article breaking down the top things you should try in GoToAssist Remote Support v5.

Read more...

Katie_P
1607 Views
0 Comments

A video from our Product Manager, Oszkar Sziklai, and an article breaking down everything that is new about GoToAssist Remote Support v5.

Read more...

GlennD
149 Views
0 Comments

The quality of the media stream during remote control sessions has been improved

Read more...

GlennD
453 Views
0 Comments

  • Security Improvements
  • General stability improvements and fixes
  • and more
Read more...

GlennD
211 Views
0 Comments

Get the latest on all of the updates that have been released for v5 since January 2021  

Read more...

GlennD
237 Views
0 Comments
GlennD
124 Views
0 Comments

Improved:

  • All references to the following texts have been updated throughout the Admin Center:
  • Added feature description to the Custom Field pane in Admin Settings. Learn more about managing custom fields.
  • Updated User Status feature so that accurate messaging with further instruction is reflected within their status on both the Manage Users and User Details pages.
  • Fixed issue in which the "Status" tooltip window was displayed as transparent on the Manage Users page.
  • Fixed issue in which the Custom URL radio button can be selected within the Personal Meeting Room pane in Admin Settings.
  • Fixed issue in which the account name value was missing in user invitation emails.

GlennD
136 Views
0 Comments
GlennD
154 Views
0 Comments
GlennD
244 Views
0 Comments

On January 31, 2021 all GoToAssist Remote Support v4 versions below v4.5, build 1610 will no longer be supported
Read more...

GlennD
345 Views
0 Comments
GlennD
268 Views
0 Comments
GlennD
213 Views
0 Comments

Desktop application updates for Windows (v. 5.0.0.473) and Mac (v. 5.0.0.426)

Read more...

GlennD
206 Views
0 Comments

Paging Unattended Devices List

 

Auto Admin Mode

Read more...

GlennD
282 Views
0 Comments
GlennD
183 Views
0 Comments

New!

  • Ability to Change Account Name
  • Welcome and Assignment Change Email Templates
Read more...

Jamie_A
348 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
Read more...

Jamie_A
247 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
Read more...

Jamie_A
1615 Views
0 Comments

This release impacts all agents that use the GoToAssist Remote Support service to host support sessions with their customers.  All agents will see the changes included when they update the GoToAssist Expert desktop application to the latest version.

Read more...

Jamie_A
436 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
Read more...

GlennD
576 Views
0 Comments

  • End of Life for TLS 1.0/1.1 for GoToAssist Remote Support 
  • Affects Windows XP, Windows Vista, Windows Server 2003
  • GoToOpener will be affected
Read more...

Jamie_A
493 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
Read more...

GlennD
606 Views
0 Comments

This release impacts all billing contacts who log in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing to manage their invoices, change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.
Read more...

Jamie_A
315 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
Read more...

Jamie_A
457 Views
0 Comments

This release impacts the Web App and all agents that use it by logging in at https://up.gotoassist.com.
Read more...

Jamie_A
566 Views
0 Comments

This release impacts all billing contacts who log in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing to manage their invoices, change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.
Read more...

Jamie_A
1110 Views
0 Comments

This release impacts all users who log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToConnect, GoToRoom, GoToAssist (Remote Support, Service Desk Seeti), and/or RescueAssist accounts via the Web App.
Read more...

Jamie_A
607 Views
0 Comments

This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.
Read more...

Jamie_A
1589 Views
0 Comments

This release impacts all agents that use the GoToAssist Remote Support service to host support sessions with their customers.  All agents will see the changes included when they update the GoToAssist Remote Support Expert desktop application to the latest version.

Read more...