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GoToAssist Remote Support News

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This release impacts all agents and their customers that download the desktop app to host or join support sessions.
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This release impacts the Admin Center and all admins who manage users at https://admin.logmeininc.com.  

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538 Views
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This release impacts all agents that host support sessions using the GoToAssist Expert desktop application.   The latest version is available in the Build Version Updates settings in the Admin Center. 

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This release impacts the Admin Center and all admins who manage users at https://admin.logmeininc.com.  

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336 Views
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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We’re building an entirely new way for you to support your customers.  Register for our webinar on September 5th, 2018 10:00 AM - 10:45 AM PDT

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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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This known issue impacts all IT Admins that use the Active Directory Connector (v2.1.0.356 or earlier) to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist.

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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes both the Active Directory Connector software (detailed below) and its integration with the customer Admin Center via the User Sync feature.
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280 Views
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This release impacts the Admin Center and all admins who manage users at https://admin.logmeininc.com.  

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1610 Views
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This release impacts all agents that host support sessions using the GoToAssist Expert desktop application.   The latest version is available for all Build Version Updates settings in the Admin Center.

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216 Views
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This release impacts the Web App and all agents (who are also the billing contact for their account) that use it by logging in at https://up.gotoassist.com.

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466 Views
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This release impacts the Web App and all agents (with admin privileges) that use it by logging in at https://up.gotoassist.com.
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1127 Views
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This release debuts the Two-Factor Authentication feature for GoToAssist, and is available for all admins to enable at the account-level by logging in to the Admin Center.  If enabled, all agents within the account are impacted when they log in to the web, desktop, or mobile apps to host support sessions.

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This release impacts all agents and customers that host or join support sessions using the GoToAssist Expert and Customer desktop applications.   Please note that this release version is the current default build.

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This release is a hotfix for a new default build, and impacts all agents and customers that download the GoToAssist Customer desktop application from www.fastsupport.com/unattended.

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This release is a new minimum required build, and impacts all agents and customers that host or join support sessions using the GoToAssist Expert and Customer desktop applications.  Note that this release finalizes the changes required due to the LogMeIn & GoTo merger.

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