GoToAssist Remote Support News

GlennD · ‎01-20-2021

Stored unattended device credentials from v4 available in v5

GlennD · ‎01-20-2021

Improved:

All references to the following texts have been updated throughout the Admin Center:
- Seats has been changed to Products on the Manage Users page (for both the Filter category when filtering users and when assigning products to a bulk set of users), updating a user's account role, and within error messages.
- Suppress email notification has been changed to Do not notify users about this change on the Edit User page when a user's product access and/or role has changed
- Logged in and loggedout have been updated to signed in and signed out on the Two-Factor Authentication pane in Admin Settings
Added feature description to the Custom Field pane in Admin Settings. Learn more about managing custom fields.
Updated User Status feature so that accurate messaging with further instruction is reflected within their status on both the Manage Users and User Details pages.
Fixed issue in which the "Status" tooltip window was displayed as transparent on the Manage Users page.
Fixed issue in which the Custom URL radio button can be selected within the Personal Meeting Room pane in Admin Settings.
Fixed issue in which the account name value was missing in user invitation emails.

GlennD · ‎01-19-2021

Agent Web Console Localization

GlennD · ‎01-15-2021

New! Unattended Device Labels

GlennD · ‎12-14-2020

On January 31, 2021 all GoToAssist Remote Support v4 versions below v4.5, build 1610 will no longer be supported

GlennD · ‎12-03-2020

Fixes and improvements for Windows and Mac users.

GlennD · ‎09-30-2020

Lots of improvements.

GlennD · ‎09-23-2020

Desktop application updates for Windows (v. 5.0.0.473) and Mac (v. 5.0.0.426)

GlennD · ‎09-16-2020

Paging Unattended Devices List

Auto Admin Mode

GlennD · ‎09-01-2020

New!

Reverse Screen Share
Dark mode

GlennD · ‎09-01-2020

New!

Ability to Change Account Name
Welcome and Assignment Change Email Templates

Jamie_A · ‎06-01-2020

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.

Jamie_A · ‎06-01-2020

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.

Jamie_A · ‎04-14-2020

This release impacts all agents that use the GoToAssist Remote Support service to host support sessions with their customers. All agents will see the changes included when they update the GoToAssist Expert desktop application to the latest version.

Jamie_A · ‎02-07-2020

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.

GlennD · ‎02-05-2020

End of Life for TLS 1.0/1.1 for GoToAssist Remote Support
Affects Windows XP, Windows Vista, Windows Server 2003
GoToOpener will be affected

Jamie_A · ‎12-19-2019

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.

GlennD · ‎11-22-2019

This release impacts all billing contacts who log in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing to manage their invoices, change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.

Jamie_A · ‎11-19-2019

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.

Jamie_A · ‎11-08-2019

This release impacts the Web App and all agents that use it by logging in at https://up.gotoassist.com.

Jamie_A · ‎10-24-2019

This release impacts all billing contacts who log in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing to manage their invoices, change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.

Jamie_A · ‎10-10-2019

This release impacts all users who log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToConnect, GoToRoom, GoToAssist (Remote Support, Service Desk Seeti), and/or RescueAssist accounts via the Web App.

Jamie_A · ‎10-10-2019

This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.

Jamie_A · ‎10-09-2019

This release impacts all agents that use the GoToAssist Remote Support service to host support sessions with their customers. All agents will see the changes included when they update the GoToAssist Remote Support Expert desktop application to the latest version.

GlennD · ‎10-08-2019

What you need to know about the current state of GoToAssist Remote Support and its compatibility with the latest Mac OS Catalina

GlennD · ‎10-04-2019

In the next few weeks, you will notice changes to the look and feel of how you sign in to GoToAssist Remote Support and RescueAssist. Our sign-in process will become more personalized so that you will only see authentication options that are unique to you.

Jamie_A · ‎10-04-2019

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.

Jamie_A · ‎09-16-2019

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.

Jamie_A · ‎08-01-2019

This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.

Jamie_A · ‎07-03-2019

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.