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GoToAssist Remote Support News

GlennD
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We have observed changes in Android v14 and its API that will impact Apps tailored for older Android versions. This will affect our GoToAssist Remote Support v4 Mobile App.

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GlennD
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Join us to learn how to easily manage the diverse mix of smartphones, tablets, and laptops used in today’s modern workplaces with GoTo Resolve MDM.  

 

Wednesday, April 26, 2023
1 PM EST

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AmberW
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Before February 19, 2023, please be sure to make the following changes to your allowlisting to prevent disruption in service.

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Katie_P
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A video from our Product Manager, Oszkar Sziklai, and an article breaking down the available resources for GoToAssist Remote Support v5.

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Katie_P
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A video from our Product Manager, Oszkar Sziklai, and an article breaking down the top things you should try in GoToAssist Remote Support v5.

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Katie_P
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A video from our Product Manager, Oszkar Sziklai, and an article breaking down everything that is new about GoToAssist Remote Support v5.

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GlennD
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The quality of the media stream during remote control sessions has been improved

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GlennD
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  • Security Improvements
  • General stability improvements and fixes
  • and more
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GlennD
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1 Comment

Get the latest on all of the updates that have been released for v5 since January 2021  

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GlennD
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GlennD
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Improved:

  • All references to the following texts have been updated throughout the Admin Center:
  • Added feature description to the Custom Field pane in Admin Settings. Learn more about managing custom fields.
  • Updated User Status feature so that accurate messaging with further instruction is reflected within their status on both the Manage Users and User Details pages.
  • Fixed issue in which the "Status" tooltip window was displayed as transparent on the Manage Users page.
  • Fixed issue in which the Custom URL radio button can be selected within the Personal Meeting Room pane in Admin Settings.
  • Fixed issue in which the account name value was missing in user invitation emails.

GlennD
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GlennD
788 Views
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GlennD
785 Views
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On January 31, 2021 all GoToAssist Remote Support v4 versions below v4.5, build 1610 will no longer be supported
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GlennD
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Fixes and improvements for Windows and Mac users.

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GlennD
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GlennD
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Desktop application updates for Windows (v. 5.0.0.473) and Mac (v. 5.0.0.426)

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GlennD
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Paging Unattended Devices List

 

Auto Admin Mode

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GlennD
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GlennD
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New!

  • Ability to Change Account Name
  • Welcome and Assignment Change Email Templates
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Jamie_A
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This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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Jamie_A
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This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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Jamie_A
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This release impacts all agents that use the GoToAssist Remote Support service to host support sessions with their customers.  All agents will see the changes included when they update the GoToAssist Expert desktop application to the latest version.

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Jamie_A
851 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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GlennD
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  • End of Life for TLS 1.0/1.1 for GoToAssist Remote Support 
  • Affects Windows XP, Windows Vista, Windows Server 2003
  • GoToOpener will be affected
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Jamie_A
967 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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GlennD
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This release impacts all billing contacts who log in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing to manage their invoices, change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.
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Jamie_A
734 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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Jamie_A
1058 Views
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This release impacts the Web App and all agents that use it by logging in at https://up.gotoassist.com.
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Jamie_A
1125 Views
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This release impacts all billing contacts who log in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing to manage their invoices, change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.
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