GoToAssist Remote Support News

This known issue impacts all IT Admins that use the Active Directory Connector (v2.1.0.356 or earlier) to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist.

This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes both the Active Directory Connector software (detailed below) and its integration with the customer Admin Center via the User Sync feature.

This release impacts the Admin Center and all admins who manage users at https://admin.logmeininc.com.  

This release impacts all agents that host support sessions using the GoToAssist Expert desktop application.   The latest version is available for all Build Version Updates settings in the Admin Center.

This release impacts the Web App and all agents (who are also the billing contact for their account) that use it by logging in at https://up.gotoassist.com.

This release impacts the Web App and all agents (with admin privileges) that use it by logging in at https://up.gotoassist.com.

This release debuts the Two-Factor Authentication feature for GoToAssist, and is available for all admins to enable at the account-level by logging in to the Admin Center.  If enabled, all agents within the account are impacted when they log in to the web, desktop, or mobile apps to host support sessions.

This release impacts all agents and customers that host or join support sessions using the GoToAssist Expert and Customer desktop applications.   Please note that this release version is the current default build.

This release is a hotfix for a new default build, and impacts all agents and customers that download the GoToAssist Customer desktop application from www.fastsupport.com/unattended.

This release is a new minimum required build, and impacts all agents and customers that host or join support sessions using the GoToAssist Expert and Customer desktop applications.  Note that this release finalizes the changes required due to the LogMeIn & GoTo merger.