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GoToAssist Remote Support News

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This release impacts the Web App and all agents that use it by logging in at https://up.gotoassist.com.
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This release impacts all agents who host support sessions using GoToAssist Remote Support, and their customers that join these sessions using customized support portals.

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119 Views
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This release impacts all agents who host support sessions using GoToAssist Remote Support, and their customers that join these sessions using the default customer join portal.
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This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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This release impacts all agents that use the GoToAssist Remote Support & RescueAssist service to host support sessions with their customers.  All agents will see the changes included when they update the GoToAssist Remote Support Expert desktop application to the latest version.

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This release impacts all users that manage their Sign In & Security user account profile settings at https://profile.logmeininc.com/signin-security for their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), or RescueAssist account.
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This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist.  This includes only the Active Directory Connector software.
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186 Views
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This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.
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127 Views
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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139 Views
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This release only impacts accounts whose IT admins have opted in to enforce all users within their account to use Enterprise Sign-In (SSO) as their only login method. This is an "opt-in" login option that is available upon request to all IT admins whose accounts are already enabled to use Enterprise Sign-In (SSO), which allows their users to log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, RescueAssist, GoToAssist Remote Support, GoToAssist Service Desk, or GoToAssist Seeit accounts using their company login credentials.
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144 Views
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This release impacts the Admin Center and all account admins who manage users of GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, RescueAssist, GoToAssist Remote Support, GoToAssist Service Desk, and GoToAssist Seeit at https://admin.logmeininc.com.  

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146 Views
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This release impacts all users who log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, GoToAssist, and/or RescueAssist accounts via the Web App.

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305 Views
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This release impacts all agents and their customers that download the desktop app to host or join support sessions.
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242 Views
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This release impacts the Admin Center and all admins who manage users at https://admin.logmeininc.com.  

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829 Views
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This release impacts all agents that host support sessions using the GoToAssist Expert desktop application.   The latest version is available in the Build Version Updates settings in the Admin Center. 

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226 Views
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This release impacts the Admin Center and all admins who manage users at https://admin.logmeininc.com.  

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518 Views
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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We’re building an entirely new way for you to support your customers.  Register for our webinar on September 5th, 2018 10:00 AM - 10:45 AM PDT

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256 Views
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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247 Views
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This known issue impacts all IT Admins that use the Active Directory Connector (v2.1.0.356 or earlier) to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist.

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556 Views
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes both the Active Directory Connector software (detailed below) and its integration with the customer Admin Center via the User Sync feature.
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423 Views
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This release impacts the Admin Center and all admins who manage users at https://admin.logmeininc.com.  

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1914 Views
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This release impacts all agents that host support sessions using the GoToAssist Expert desktop application.   The latest version is available for all Build Version Updates settings in the Admin Center.

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320 Views
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This release impacts the Web App and all agents (who are also the billing contact for their account) that use it by logging in at https://up.gotoassist.com.

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581 Views
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This release impacts the Web App and all agents (with admin privileges) that use it by logging in at https://up.gotoassist.com.
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1412 Views
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This release debuts the Two-Factor Authentication feature for GoToAssist, and is available for all admins to enable at the account-level by logging in to the Admin Center.  If enabled, all agents within the account are impacted when they log in to the web, desktop, or mobile apps to host support sessions.

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1845 Views
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This release impacts all agents and customers that host or join support sessions using the GoToAssist Expert and Customer desktop applications.   Please note that this release version is the current default build.

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537 Views
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This release is a hotfix for a new default build, and impacts all agents and customers that download the GoToAssist Customer desktop application from www.fastsupport.com/unattended.

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895 Views
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This release is a new minimum required build, and impacts all agents and customers that host or join support sessions using the GoToAssist Expert and Customer desktop applications.  Note that this release finalizes the changes required due to the LogMeIn & GoTo merger.

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