GoToAssist Remote Support News

We have observed changes in Android v14 and its API that will impact Apps tailored for older Android versions. This will affect our GoToAssist Remote Support v4 Mobile App.

Join us to learn how to easily manage the diverse mix of smartphones, tablets, and laptops used in today’s modern workplaces with GoTo Resolve MDM.  

Wednesday, April 26, 2023
1 PM EST

Before February 19, 2023, please be sure to make the following changes to your allowlisting to prevent disruption in service.

A video from our Product Manager, Oszkar Sziklai, and an article breaking down the available resources for GoToAssist Remote Support v5.

A video from our Product Manager, Oszkar Sziklai, and an article breaking down the top things you should try in GoToAssist Remote Support v5.

A video from our Product Manager, Oszkar Sziklai, and an article breaking down everything that is new about GoToAssist Remote Support v5.

• End of Life for TLS 1.0/1.1 for GoToAssist Remote Support 
• Affects Windows XP, Windows Vista, Windows Server 2003
• GoToOpener will be affected

What you need to know about the current state of GoToAssist Remote Support and its compatibility with the latest Mac OS Catalina

In the next few weeks, you will notice changes to the look and feel of how you sign in to GoToAssist Remote Support and RescueAssist. Our sign-in process will become more personalized so that you will only see authentication options that are unique to you. 

We’re building an entirely new way for you to support your customers.  Register for our webinar on September 5th, 2018 10:00 AM - 10:45 AM PDT

This known issue impacts all IT Admins that use the Active Directory Connector (v2.1.0.356 or earlier) to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist.

This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes both the Active Directory Connector software (detailed below) and its integration with the customer Admin Center via the User Sync feature.