cancel
Showing results for 
Search instead for 
Did you mean: 

GoToAssist Remote Support News

GlennD
672 Views
0 Comments

The quality of the media stream during remote control sessions has been improved

Read more...

  • release notes
GlennD
1031 Views
0 Comments

  • Security Improvements
  • General stability improvements and fixes
  • and more
Read more...

  • release notes
GlennD
1475 Views
1 Comment

Get the latest on all of the updates that have been released for v5 since January 2021  

Read more...

  • release notes
GlennD
715 Views
0 Comments

Stored unattended device credentials from v4 available in v5

Read more...

  • release notes
GlennD
496 Views
0 Comments

Improved:

  • All references to the following texts have been updated throughout the Admin Center:
  • Added feature description to the Custom Field pane in Admin Settings. Learn more about managing custom fields.
  • Updated User Status feature so that accurate messaging with further instruction is reflected within their status on both the Manage Users and User Details pages.
  • Fixed issue in which the "Status" tooltip window was displayed as transparent on the Manage Users page.
  • Fixed issue in which the Custom URL radio button can be selected within the Personal Meeting Room pane in Admin Settings.
  • Fixed issue in which the account name value was missing in user invitation emails.

  • release notes
GlennD
507 Views
0 Comments

Agent Web Console Localization

Read more...

  • release notes
GlennD
727 Views
0 Comments

New! Unattended Device Labels

Read more...

  • release notes
GlennD
852 Views
0 Comments

Fixes and improvements for Windows and Mac users.

Read more...

  • release notes
GlennD
625 Views
0 Comments
GlennD
601 Views
0 Comments

Desktop application updates for Windows (v. 5.0.0.473) and Mac (v. 5.0.0.426)

Read more...

  • release notes
GlennD
559 Views
0 Comments

Paging Unattended Devices List

 

Auto Admin Mode

Read more...

  • release notes
GlennD
757 Views
0 Comments

New!

  • Reverse Screen Share
  • Dark mode

 

Read more...

  • release notes
GlennD
550 Views
0 Comments

New!

  • Ability to Change Account Name
  • Welcome and Assignment Change Email Templates
Read more...

  • release notes
Jamie_A
783 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
Read more...

  • release notes
Jamie_A
633 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
Read more...

  • release notes
Jamie_A
2620 Views
0 Comments

This release impacts all agents that use the GoToAssist Remote Support service to host support sessions with their customers.  All agents will see the changes included when they update the GoToAssist Expert desktop application to the latest version.

Read more...

  • release notes
Jamie_A
819 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
Read more...

  • release notes
Jamie_A
903 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
Read more...

  • release notes
GlennD
963 Views
0 Comments

This release impacts all billing contacts who log in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing to manage their invoices, change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.
Read more...

  • release notes
Jamie_A
706 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
Read more...

  • release notes
Jamie_A
1002 Views
0 Comments

This release impacts the Web App and all agents that use it by logging in at https://up.gotoassist.com.
Read more...

  • release notes
Jamie_A
1074 Views
0 Comments

This release impacts all billing contacts who log in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing to manage their invoices, change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.
Read more...

  • release notes
Jamie_A
1607 Views
0 Comments

This release impacts all users who log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToConnect, GoToRoom, GoToAssist (Remote Support, Service Desk Seeti), and/or RescueAssist accounts via the Web App.
Read more...

  • release notes
Jamie_A
1140 Views
0 Comments

This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.
Read more...

  • release notes
Jamie_A
2258 Views
0 Comments

This release impacts all agents that use the GoToAssist Remote Support service to host support sessions with their customers.  All agents will see the changes included when they update the GoToAssist Remote Support Expert desktop application to the latest version.

Read more...

  • release notes
Jamie_A
745 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
Read more...

  • release notes
Jamie_A
635 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
Read more...

  • release notes
Jamie_A
1167 Views
0 Comments

This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.
Read more...

  • release notes
Jamie_A
779 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
Read more...

  • release notes
Jamie_A
962 Views
0 Comments

This release impacts the Web App and all agents that use it by logging in at https://up.gotoassist.com.
Read more...

  • release notes