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GoToAssist Remote Support News - Page 2

Jamie_A
1607 Views
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This release impacts all users who log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToConnect, GoToRoom, GoToAssist (Remote Support, Service Desk Seeti), and/or RescueAssist accounts via the Web App.
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Jamie_A
1140 Views
0 Comments

This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.
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Jamie_A
2258 Views
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This release impacts all agents that use the GoToAssist Remote Support service to host support sessions with their customers.  All agents will see the changes included when they update the GoToAssist Remote Support Expert desktop application to the latest version.

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GlennD
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What you need to know about the current state of GoToAssist Remote Support and its compatibility with the latest Mac OS Catalina

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GlennD
3196 Views
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In the next few weeks, you will notice changes to the look and feel of how you sign in to GoToAssist Remote Support and RescueAssist. Our sign-in process will become more personalized so that you will only see authentication options that are unique to you. 

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Jamie_A
745 Views
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This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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Jamie_A
635 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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Jamie_A
1167 Views
0 Comments

This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.
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Jamie_A
779 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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Jamie_A
962 Views
0 Comments

This release impacts the Web App and all agents that use it by logging in at https://up.gotoassist.com.
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Jamie_A
934 Views
0 Comments

This release impacts all agents who host support sessions using GoToAssist Remote Support, and their customers that join these sessions using customized support portals.

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Jamie_A
3267 Views
0 Comments

This release impacts all agents who host support sessions using GoToAssist Remote Support, and their customers that join these sessions using the default customer join portal.
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Jamie_A
712 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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Jamie_A
1310 Views
0 Comments

This release impacts all agents that use the GoToAssist Remote Support & RescueAssist service to host support sessions with their customers.  All agents will see the changes included when they update the GoToAssist Remote Support Expert desktop application to the latest version.

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Jamie_A
746 Views
0 Comments

This release impacts all users that manage their Sign In & Security user account profile settings at https://profile.logmeininc.com/signin-security for their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), or RescueAssist account.
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Jamie_A
773 Views
0 Comments

This release impacts the Admin Center and all account admins who manage their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist users at https://admin.logmeininc.com.
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GlennD
926 Views
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist.  This includes only the Active Directory Connector software.
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Jamie_A
831 Views
0 Comments

This release impacts all users that install or launch the GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist Remote Support, and GoToAssist Corporate desktop apps.
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Jamie_A
756 Views
0 Comments

This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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Jamie_A
742 Views
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This release only impacts accounts whose IT admins have opted in to enforce all users within their account to use Enterprise Sign-In (SSO) as their only login method. This is an "opt-in" login option that is available upon request to all IT admins whose accounts are already enabled to use Enterprise Sign-In (SSO), which allows their users to log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, RescueAssist, GoToAssist Remote Support, GoToAssist Service Desk, or GoToAssist Seeit accounts using their company login credentials.
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Jamie_A
747 Views
0 Comments

This release impacts the Admin Center and all account admins who manage users of GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, RescueAssist, GoToAssist Remote Support, GoToAssist Service Desk, and GoToAssist Seeit at https://admin.logmeininc.com.  

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Jamie_A
694 Views
0 Comments

This release impacts all users who log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, GoToAssist, and/or RescueAssist accounts via the Web App.

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Jamie_A
900 Views
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This release impacts all agents and their customers that download the desktop app to host or join support sessions.
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Jamie_A
869 Views
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This release impacts the Admin Center and all admins who manage users at https://admin.logmeininc.com.  

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Jamie_A
1593 Views
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This release impacts all agents that host support sessions using the GoToAssist Expert desktop application.   The latest version is available in the Build Version Updates settings in the Admin Center. 

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Jamie_A
812 Views
0 Comments

This release impacts the Admin Center and all admins who manage users at https://admin.logmeininc.com.  

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Jamie_A
1130 Views
0 Comments

This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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GlennD
1363 Views
1 Comment

We’re building an entirely new way for you to support your customers.  Register for our webinar on September 5th, 2018 10:00 AM - 10:45 AM PDT

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Jamie_A
961 Views
0 Comments

This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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Jamie_A
870 Views
0 Comments

This known issue impacts all IT Admins that use the Active Directory Connector (v2.1.0.356 or earlier) to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist.

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