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bowenk8
New Contributor

GoToAssist v5 unattended failing to uninstall

I have a machine that was deleted from the agent desktop console. From what I have been able to find in the v5 help site- this should uninstall it from the client as well. We are seeing the service is still installed on the client and when attempting to run gotoassistunattendedremover - the log show the uninstall starting but, nothing else happens. 

 

[ 2021-01-25 11:48:26.938 ][        Main        ][ Info    ][ UnattendedRemover ][    UnattendedRemover    ] - Uninstall starting


[ 2021-01-25 11:57:49.260 ][        Main        ][ Info    ][ UnattendedRemover ][    UnattendedRemover    ] - Uninstall starting


[ 2021-01-26 19:01:59.969 ][        Main        ][ Info    ][ UnattendedRemover ][    UnattendedRemover    ] - Uninstall starting


[ 2021-01-26 19:12:53.465 ][        Main        ][ Info    ][ UnattendedRemover ][    UnattendedRemover    ] - Uninstall starting

Confirmed UAC is disabled and ran as admin for the heck of it but it still seems to be stuck on uinstall. Also right clicking the unattended client icon in system tray does not bring up the menu to uninstall either.