Clients that have been upgraded to version 220.127.116.117 are now showing the two GTA processes running but not showing icon on taskbar and not showing up as online.
I understand this version was meant to resolve this issue but now seems worse, I do think this is now beyond a joke where is the Beta / Testing?
Just wanted to add a big thank you NOT to GTA as clients get upgraded, they no longer are available or show online. Just wasted a whole morning due to the failings of GTA. This along with all the other issues that have not been addressed mean time to look for another option.
I apologize for the frustrations.
We are currently working to resolve this behavior, and I expect a full resolution soon. In the meantime you should still be able to utilize GoToAssist Version 4 to remotely access the unattended machines.