cancel
Showing results for 
Search instead for 
Did you mean: 
Fred Marshall
Contributor

Can't open unattended computers URGENT

This normally works fine.  But, today, I'm rather consistently getting:

FredMarshall_0-1648058596482.png

So, all work has stopped.

This is a critical issue.

Nothing is wrong with the internet connection.

6 REPLIES 6
Kaz111
Active Contributor

Re: Can't open unattended computers URGENT

Hi Fred,

 

I had this all day yesterday!  I use the V4 desktop expert app.  I posted my issue yesterday here:

https://community.logmein.com/t5/GoToAssist-Remote-Support/Cannot-Connect-To-Unattended-Support-Comp...

 

GoToAssist Service Desk Maintenance work was completed yesterday early morning around 1:30am CST, 6:30 UTC.  Coincidentally, my issue began just after the maintenance was completed and lasted all day for me.  I had to attempt connections up to 10 times before getting in.

 

I've only had 1-2 unattended remote sessions today, all without any issues.

AshC
GoTo Moderator

Re: Can't open unattended computers URGENT

@Fred Marshall  We are currently investigating the cause of these connection failures.  

 

In the meantime you should be able to utilize GoToAssist V5 to remotely access the same clients if the Unattended application is set up there. 

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Fred Marshall
Contributor

Re: Can't open unattended computers URGENT

I see that I'm using Version: 4.8 Build 1702 of GoToAssist on the GTA Expert side.

AND, it has the "check for updates" grayed out.

????

AshC
GoTo Moderator

Re: Can't open unattended computers URGENT

Hi Fred, 

G2A V5 is a separate application / interface that cannot be directly upgraded from V4: https://help.gotoassist.com/remote-support/help/use-the-gotoassist-remote-support-v5-customer-applic... 

 

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Fred Marshall
Contributor

Re: Can't open unattended computers URGENT

I'm very reluctant to upgrade my entire system as there are many user computers in there. Seems like a risky business.
GlennD
GoTo Manager

Re: Can't open unattended computers URGENT

Hi @Fred Marshall,

 

You can actually install GoToAssist v5 Unattended Support on the same computer alongside v4 and use either to connect. If you sign in to your account on the website you can switch back and forth between v4 and v5.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!