Hi Folks! First time posting a question here but I am a long time user of the FastSupport GoToAssist Remote product.
QUESTION: Is it possible to change the computer's "Device Name" (computer name) without losing my connection to the computer on the next reboot? Every time I change the computer's name then reboot I get the message "Customer has left this session" and it never reconnects. Then I have to ask the end user to start the session all over again with a new Support Key. Thanks! 😊
HI @Wheelie, welcome to the community.
I know that changing the device name in Windows itself does require a reboot to complete, but I wonder if doing that also changes how the computer is identified for the GoToAssist session resulting in the reconnection failing. I will run this past the team to see if that could be the reason.
I was able to recreate this issue with both GoToAssist v4 and v5 and will be passing it along to the team to see if anything can be done.
Excellent! Thank you Glenn.