Changing Computer Name (Device Name)

Wheelie · ‎02-15-2023

Hi Folks! First time posting a question here but I am a long time user of the FastSupport GoToAssist Remote product.

QUESTION: Is it possible to change the computer's "Device Name" (computer name) without losing my connection to the computer on the next reboot? Every time I change the computer's name then reboot I get the message "Customer has left this session" and it never reconnects. Then I have to ask the end user to start the session all over again with a new Support Key. Thanks! 😊

GlennD · ‎02-15-2023

HI @Wheelie, welcome to the community.

I know that changing the device name in Windows itself does require a reboot to complete, but I wonder if doing that also changes how the computer is identified for the GoToAssist session resulting in the reconnection failing. I will run this past the team to see if that could be the reason.

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training

GlennD · ‎02-16-2023

I was able to recreate this issue with both GoToAssist v4 and v5 and will be passing it along to the team to see if anything can be done.

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training

Wheelie · ‎02-17-2023

Excellent! Thank you Glenn.

Changing Computer Name (Device Name)

Re: Changing Computer Name (Device Name)

Re: Changing Computer Name (Device Name)

Re: Changing Computer Name (Device Name)