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Re: Customers automatically disconnected before session starts

A Win 7 Pro unattended GoToAssist clients has started displaying a black screen at the support system. The client displays the normal "Session in progress" box. The support system also displays a message that some firewalls block remote access. What firewall or anti-virus should I disable on the client?

GoTo Manager

Re: Customers automatically disconnected before session starts

Hi @bobsherrill, welcome to the community.


Do you know what they have installed? It sounds like a local software firewall since it is only blocking screen sharing. Your client should be able to find GoToAssist listed as blocked in the firewall and change it to allow.



Glenn is a member of the GoTo Community Care Team.

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