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Fred Marshall

GoToAssist Remote Support Customer service isn't starting

This is a Windows Server 2019 host.

GoToAssist Remote Support Customer service for unattended access has been running on it for years.

When I try to connect with GTA desktop, it comes up "Offline".

I find that the service is installed and set to Automatic and was not running.

Using a local workstation and RDP, I started the service and was able to connect unattended as usual.  This condition appears to survive logoff/logon OK.

What can be done to restore the normal condition?

- without attended support?

- with attended support e.g. a reinstall?  I'd rather avoid this.....


In searching the Event Viewer, I see events 7000 that say the service failed to start due to the following error:

"The service did not respond to the start or control request in a timely fashion."

I also see timeouts hit at 30 seconds.

The system reboots once a day and the service started OK on 5/13 and, it appears, not thereafter unless I did it manually.

Yes, I've thought about a script to force it but wonder about the cause of this.