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Active Contributor

Unatteded workstation showing off line

I still have issues with workstations stopping to show as on line in the Unattended device list.  Is there an easy way to get them to check back in and reconnect?

GoTo Manager

Re: Unatteded workstation showing off line

Hi @bbazian219,


They should do that automatically as long as they can connect to our servers, but if for some reason they've have stopped trying to reconnect, stopping and starting the GoToAssist Service should do it. Have you been able to get anyone in front of any of these computers who could tell us what state they are in? 


Glenn is a member of the GoTo Community Care Team.

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Active Contributor

Re: Unatteded workstation showing off line

If that were the case I would not have to open this thread.