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RBlanco
New Contributor

Unattended support version 5.2.1883 - device goes offline when sign out to switch user

The device goes offline when signing out to switch to another user id, and GoToAssist Agent Desktop Console session just stays waiting until is cancelled.

 

The device goes back online only when the G2ARemoteSupport service is manually restarted.  This is a problem supporting unattended devices where there no one available remotely to do this.

 

This use to work under the previous version v4.  Any suggestions?

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