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chrisg750
Active Contributor

Re: Stuck at Login screen and unable to see username or password. CTRL-ALT-DELETE does not work.

WOw I feel the same way about the chat pop up window! I mentioned that in another post I made yesterday with multiple things I feel strongly about. 

 

Here is the post if you can comment would be great! 

 

https://community.logmein.com/t5/GoToAssist-Remote-Support-v5/CTRL-ALT-DEL-not-working-and-other-v5-...

GlennD
GoTo Manager

Re: Stuck at Login screen and unable to see username or password. CTRL-ALT-DELETE does not work.

Regarding Chat in v5, have you tried the Desktop Console for v5?  Or is the issue more that the client has to chat through the browser? 

 

 

Glenn is a member of the GoTo Community Care Team.

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chrisg750
Active Contributor

Re: Stuck at Login screen and unable to see username or password. CTRL-ALT-DELETE does not work.

Yes, correct to the second statement. And actually, I mostly use the desktop console for v5. Very rarely the web console. Anyway, a pop up chat window just like v4 would be amazing.
chrisg750
Active Contributor

Re: Stuck at Login screen and unable to see username or password. CTRL-ALT-DELETE does not work.

Here's another nuisance for you @GlennD not sure if you have any say or can guide me to relay the feedback to the proper team... But anything behind the toolbar is  not clickable. I literally have to take it off of full screen mode, then move the Chrome window in order to click on anything that was behind the toolbar. Why not auto hide it or only have it in use when hovering over that area?    

 

chrisg750_0-1648147019663.png

 

GlennD
GoTo Manager

Re: Stuck at Login screen and unable to see username or password. CTRL-ALT-DELETE does not work.

Hi @chrisg750 

 

I'm still trying to recrate the issue sending Ctrl+Alt+Delete in v5, there must be something specific about these computers that we're missing. What applications do they have in common besides GoToAssist?

 

The tab at the top of the screen when you are using v5 in full screen mode should be dragable if you click on the 2 rows of dots on the left. You can move it out of the way if it is blocking something on the client computer, that way you do not need to leave full screen mode.

 

Glenn is a member of the GoTo Community Care Team.

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chrisg750
Active Contributor

Re: Stuck at Login screen and unable to see username or password. CTRL-ALT-DELETE does not work.

Hi Glenn, to answer your question : "What applications do they have in common besides GoToAssist? " 

For the most part, nothing out of the ordinary besides Office 365 apps. Could be firewall/anti-virus related? Our PC's all run Webroot antivirus and we have a Sonicwall firewall in place if that makes any difference. Doesn't seem network related though.