Which Executable for Unattended GTA?

[Fred Marshall]

Occasionally, I have Windows 10 Pro workstations that suddenly fail to work with installed Unattended GTA.
This is version 4.8.  
Right now, I have a workstation that has been refreshed with local hands-on help but this help needs to be repeated every few days.  That is not good!  All other workstations seem to be working fine in the same site, etc.

I see a large number of .exe files on the computers for GTA.  I'm wondering which one might be RUN in order to resolve this problem remotely?  I can access using RDP for this.

Of course, I'm hoping that running one of these will fix the problem.  I believe I've done it before but long ago.

I can see that the service is still running but no icon in the system tray.... ????

[GlennD]

Hi @Fred Marshall 

Can you expand on "suddenly fail to work"?   

Please download and run this application on the unattended computer to gather the GoToAssist RS v4 log files so we can review them. 

[Fred Marshall]

Glenn,

WIll do.  
One thing I noticed is that the device is listed with an APAPI IP address.  No doubt due to the fact that it has multiple NICS.  I've disabled all the special ones now.

[GlennD]

Oh, interesting. Please let us know if that corrects the issues and I will let the team know. I am not sure how much testing has been done with multiple NIC PCs

[Fred Marshall]

Glenn,

OK>  I ran it and it generated a .zip file.  I don't see an upload link here.... ?

[GlennD]

Okay great. Please do the following:

• Unzip the file
• Click on my community profile picture
• Click on Send Message (private)
• Attach the unzipped log files to a message and send them to me 

[Fred Marshall]

Glenn thanks!

Well I sent you a private message but mentioned that there was no mechanism to attach a file and doubted that you would find one.  I've not heard back.  So, I'm ready to send the file but need some mechanism for doing so.

[Fred Marshall]

OK.  I found the mechanism for sending files.  Drag and drop into the message body.

Unfortunately, it doesn't like any of the file formats it seems.

Suggestions?

[GlennD]

Hi @Fred Marshall,

Check my replies to your last private message and you'll find an email address you can send them to instead. Thanks!

[Fred Marshall]

I still don't know which executable applies..... original question.