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Nick Cornia
New Contributor

helpme.net’s server DNS address could not be found.

Hello,

Today it seems the www.helpme.net address is not working to re-direct to www.fastsupport.com.

I hope it is a temporary problem. My staff had so many troubles asking clients to visit "Fast Support dot com". We have to repeat ourselves each time. The word "Fast" is somehow confusing when said over the phone and clients will often think it is some strange non-word like "Vas" or "Bas" and ask us to spell it.
With "HelpMe.net" there is no question. We say it once and people get it. So I hope it is only a temporary issue and that LogMeIn plans to keep this alias address.
Best regards,
Nick
1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: helpme.net’s server DNS address could not be found.

As DNS caches update Helpme.net will begin working again naturally.  If you clear your cache and still do not have access, let us know how you are being routed to this location.


View solution in original post

10 REPLIES 10
Kaz111
Active Contributor

Re: helpme.net’s server DNS address could not be found.

Working on Chrome, but not on IE and FF.
AshC
LogMeIn Contributor

Re: helpme.net’s server DNS address could not be found.

Let me look into the reasoning behind this, and update the thread here shortly.



AshC
LogMeIn Contributor

Re: helpme.net’s server DNS address could not be found.

We have a ticket up for this to be fixed.  In the meantime, you can use your own RS portals until the resolution is confirmed.


Nick Cornia
New Contributor

Re: helpme.net’s server DNS address could not be found.

Hi Ash,
Thank you for the quick response!

-Nick
Kaz111
Active Contributor

Re: helpme.net’s server DNS address could not be found.

Hi Ash, what is the latest on this?  Additional testing this morning shows: IE, Edge, and Firefox cannot get out to www.helpme.net or helpme.net.  However, latest version of Chrome could initially get out to helpme.net, but not www.helpme.net .  Cleared cache and cookies in Chrome and tried again and neither site would work afterwards.
AshC
LogMeIn Contributor

Re: helpme.net’s server DNS address could not be found.

Sorry, there are no updates yet for the replacement.


Kaz111
Active Contributor

Re: helpme.net’s server DNS address could not be found.

AshC
LogMeIn Contributor

Re: helpme.net’s server DNS address could not be found.

Sure thing.  Sorry for the delay in fixing this one.  Let us know if you see any more problems.



Kaz111
Active Contributor

Re: helpme.net’s server DNS address could not be found.

This reply was created from a merged topic originally titled helpme.net not working; fastsupport.com slow to access.

Second day in a row that helpme.net is not working. Clients with different ISP's seeing same issue. Fastsupport.com is slow to access and varies in speed through the day.