Highlights
- Automatic removal of all personal identification information for a deleted user/customer
- Fix for CSV account export formatting
What's New?
Automatic Removal of All Personal Identification Information for a Deleted User/Customer
- In compliance with GDPR (General Data Protection Regulation) policies, . Once deleted, the user or customer's first name, last name, and email address will be displayed as blank values (i.e., "[deleted] [deleted]"). Previously, when a user or customer was deleted by an admin, their name and email address remained in our system and was still displayed on all associated activities. (GTASD-1408)
- Note: The record data for Incidents, Problems, Changes, Releases, Knowledge, and Configuration Items that is associated with the deleted user/customer is still available for access by the account admin or any service users.
- The following activities will now display the user or customer as blank values:
- Assigned User - (Assigned, Reassigned)
- Customer - (Added, Removed)
- Test User
- Task Assigned User
- Watchlist
- Approved By
- Declined By
- Comment
Deleted User
Deleted Customer
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On the next window, search for the email address of the external watchlist user.
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Bug Fix
Fix for CSV Account Export Formatting
- A fix was implemented to remove repeating header rows that displayed after every row of incident data in the CSV file when an account was exported. (GTASD-1439)