GoToAssist Service Desk (v156.0) - Web App

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GoToAssist Service Desk (v156.0) - Web App

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Highlights

  • Various bug fixes and minor improvements

Bug Fixes

  • Fix for allowing the dismissal of individual records containing matching keyword(s) for linking Incidents, Problems, and/or Knowledge Articles (that populate automatically in the right navigation) when creating the title for a new service record.  Previously, technicians could only dismiss all service records for "Top Matches" in the suggested list, but could not remove individual records.  (GTASD-1326)
  • Fix for displaying search results for User/Customer/Company/Group searches when the keyword(s) being used contained leading or trailing spaces.  (GTASD-1420)