GoToAssist Service Desk (v162.0) - Web App

cancel
Showing results for 
Search instead for 
Did you mean: 

GoToAssist Service Desk (v162.0) - Web App

LogMeIn Contributor

Highlights

  • Ability to copy services and components
  • Fix for displaying custom report results for a suggested (2 hour) time frame input

 

What's New?

 

Ability to Copy Services and Components

  • Agents now have the ability to create a new service in their account by copying an existing service, then giving it a new name and selecting from the following components that they'd like to carry over:
    • Configurations:  Incidents, Problems, Changes, Releases, Knowledge, Messages, Feedback, and/or Customer Email
    • People:  Users, Groups, Customers, and/or Companies
  • Please note that all deselected components will still carry over, but will be configured with default values.  (GTASD-1502)

    CopyServiceSteps.png

     

Bug Fix

  • Fix for displaying custom report results for a suggested (2 hour) time frame input.  (GTASD-1632)