Highlights
- Ability to copy services and components
- Fix for displaying custom report results for a suggested (2 hour) time frame input
What's New?
Ability to Copy Services and Components
- Agents now have the ability to create a new service in their account by copying an existing service, then giving it a new name and selecting from the following components that they'd like to carry over:
- Configurations: Incidents, Problems, Changes, Releases, Knowledge, Messages, Feedback, and/or Customer Email
- People: Users, Groups, Customers, and/or Companies
- Please note that all deselected components will still carry over, but will be configured with default values. (GTASD-1502)
Bug Fix
- Fix for displaying custom report results for a suggested (2 hour) time frame input. (GTASD-1632)