GoToAssist Service Desk (v167.0) - Web App

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GoToAssist Service Desk (v167.0) - Web App

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Highlights

  • New progress bar displays when cloning attachments

 

What's New?


New Progress Bar Displays when Cloning Attachments

  • When an incident/change/release is created from a template (or conversely, when a template is created from an incident/change/release) and the original service record or template has multiple attachments associated (within the symptoms, resolution comments, or tasks), a progress bar now displays to indicate how much time is left to clone the attachments to your newly created item.  If the user tries to modify the item while the attachment upload is in progress, a message is displayed to indicate that they must wait until the cloning process is complete.  (GTASD-1794)

 

Progress.png