GoToAssist Service Desk (v168.0.1 Web) Release Notes

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GoToAssist Service Desk (v168.0.1 Web) Release Notes

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Highlights

  • Emailed report data now sent as a CSV file attachment

 

What's Improved?

 

Emailed Report Data Now Sent as a CSV File Attachment

  • Agents that create emailed reports (either via email schedule or a one-time email) for incidents, problems, changes, releases, and knowledge articles will now receive a CSV file as an attachment within the email that contains their report data.  Previously, report data was sent in an inline format within the body of the email.  (GTASD-1721)

New emailed report format

EmailedReport_CSV.png

 

Previous emailed report format

EmailedReport_inline.png