Zoho CRM Integration

[andres2ripoll]

Hello everyone!

We are testing the integration between GoTo Conenct and Zoho CRM and apparently there are great difficulties in answering and making calls through the CRM.

We have already done everything step by step indicated in the documentation:
https://support.goto.com/connect/help/how-do-i-integrate-with-unified-zoho

After configuring everything on both sides, when trying to make a call through the CRM, a popup appears that appears as "Connecting" for an indefinite period of time.

(removed link for privacy - GlennD)

After a while, the following error appears:

https://workdrive.obrasonline.com.br/external/file/78y3b57511bc384a24038ad878c0aa4e4a623

Just point out that the GoTo Connect SoftPhone is working normally, we are having an integration problem.

The first thing we tried was talking to Zoho support, but they told us that it was an error on GoTo Connect's side.

I'm running out of ideas on what we can do to resolve this. Does anyone have any ideas about?

Thank you very much for your attention!

Best regards, Andres Santos

[KateG]

Hi @andres2ripoll welcome to the GoTo Community. 

Thanks for all the detailed information about this experience, we are checking with the team and will return once we hear back. 

[KateG]

@andres2ripoll our team took a look at the logs and it appears your setup is correct. 

It appears you are using the click-to-call method. With this method, you click on a phone number, and then you will get a call in GoTo app, that you need to pick up in 10 seconds or it will timeout. If you pick it up, it will call the callee. If this call times out then you will get the error message that is on the screenshot.