Admin cannot access billing

[JulieSCA]

Hi there,

I am the account admin for our GoToMeeting licenses but am unable to access the billing dashboard. I have two other admins (labeled as such on the Admin Center) and when both those users login they also see "billing" as greyed out. Help?!

Thank you,

Julie 

[GlennD]

Hi @JulieSCA

To find out who in your company is the current Billing Administrator, please follow these steps:

1. Log in to the My Account page at https://myaccount.logmeininc.com.
2. Under "Plan Details", you will see the following message: "To make billing changes, contact your administrator." You can click the contact your administrator link to launch a new email with the administrator's email address pre-populated.

[Donna112]

I am not sure what has happened but I cannot access my billing information to see my invoices.  When I go to the 'account settings' page, I can't find anything about billing or invoicing.  What am I doing incorrectly?  myprepaidcenter

[AshC · Accepted solution]

@Donna112   Take a look at this Billing Center guide for administrators, and let me know if you have any questions:  https://support.logmeininc.com/gotomeeting/help/print-a-receipt-g2m090121

[andrewpiana]

@AshC @ heyy

thanks for sharing the solution, i was facing the same issue faced by @Donna112 

Andrew Piana