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Tho-Mas
Active Contributor

Admins can now choose the time frame (i.e., 30, 60, or 90 days)

 for when the users within an account display an "inactive" user status due to not signing in and authenticating

I was desperately awaiting this feature but have now ONE PROBLEM with that
as it shows users that got setup few days ago, or today, also INACTIVE !
The logic behind is not clear to me as it makes that Status useless for me as Admin.
Those created within the defined timeframe should not get flagged Inactive imho
We are maintaining our licenses carefully and wanted to use the Staus "Inactive" to remove the license if not utilised the last 90 days, so I set this accordingly, but if I address all those flagged Inactive, I also have the new onboarded users included, which does not make any sense

4 REPLIES 4
AshC
LogMeIn Contributor

Re: Admins can now choose the time frame (i.e., 30, 60, or 90 days)

@Tho-Mas  Thanks for your feedback.  I will share it with the team.

Tho-Mas
Active Contributor

Re: Admins can now choose the time frame (i.e., 30, 60, or 90 days)

thanks a lot; hope this gets fixed as useless otherwise; pls keep us posted

Tho-Mas
Active Contributor

Re: Admins can now choose the time frame (i.e., 30, 60, or 90 days)

any update on that one?

AshC
LogMeIn Contributor

Re: Admins can now choose the time frame (i.e., 30, 60, or 90 days)

Hi @Tho-Mas

I'm afraid this acknowledgement of usage is currently working as intended.  New users must log into the website before they are registered as an 'active' user.