Audio delay with only phones calling in (no VOIP)

[Lorenzo11a]

Evaluating GTM and in first experince the audio had a 3-5 second delay.  We tried phones from 3 different carriers (mobile and land) and had same issue.  No VOIP used at all.  Unable to have a conversation with that much lag.  Feels like GTM server side issue, or maybe because I am trial and get low server priority...?   

[AshC]

Hi Lorenzo,

3+ seconds is a very long delay, and that is unusual with GoToMeeting integrated audio. If you can schedule a new meeting and test again with a new phone number, please let our Customer Support know about a delay of that magnitude by sending a message directly through the GoTo interface, or by calling directly in to speak with an agent.

** We need to know about any audio issues with 24 hours of an event in order to trace the issue back to its source.  After this period, most phone records of telecom providers are erased.

Reference guide: https://support.goto.com/meeting/help/report-audio-issues-g2m050030

(Contact Us links are at the end of the article)