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joshua7
New Contributor

Billing Problem

My account has already been deleted unused, but the payment information remains, so the payment continues to be made annually.

How can I delete the payment information for the deleted account?
1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: Billing Problem

@joshua7  Please contact Customer Support directly if you did not cancel your recurring subscription as planned: https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 

 

Support will need to confirm your identity before refunding the active plan. 

View solution in original post

1 REPLY 1
AshC
LogMeIn Contributor

Re: Billing Problem

@joshua7  Please contact Customer Support directly if you did not cancel your recurring subscription as planned: https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 

 

Support will need to confirm your identity before refunding the active plan. 

View solution in original post