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Blank Screen Issue

A user is remoted into a computer with 2 monitors.

A local user there is telling me with the blank screen option turned on that it is only working on one screen and not the other. I have tried it having one LMI screen up and the two LMI screens, the user there is telling me they still see one screen blanked. I made sure both screens have the blank screen options selected and re-enabled them to be sure but no success.

 

Does anyone have a clue how to get both screens to blank out?