If you are referencing this due to HIPAA requirements, then this document should answer most questions: https://www.gotomeeting.com/meeting/hd-video-conferencing-resources/documents-reports/gotomeeting-an...
I was able to confirm we do not have a BAA for LMI currently.
The HIPAA document specifies some features of GoToMeeting which need to be disabled within a Corporate account, in order to comply within those parameters --- but does not go into detail about what the full HIPAA requirements are for industries, as this is not something we keep up to date with.
@Joe Olson We now have LogMeIn Inc specific BAA forms that you may access here: https://www.docusign.net/Member/PowerFormSigning.aspx?PowerFormId=b8eb5dc3-66a8-43bc-853e-7870fd83fe...
At this time if you still need a customized BAA filled out, we have a minimum contract threshold to complete those manually.
I just spoke to Customer Care, and they were not able to locate any BAA forms. In fact, the agent cited an internal notice that stated that LogMeIn does not execute BAAs with its customers. I'm hopeful that the agent just had old information and that LogMeIn IS now executing BAAs. Can you point me in the right direction?
@IodineJosh If the standard BAA we offer needs customization, there is still a limitation on qualifying companies: those with corporate accounts here at LMI, and an account manager or similar contact helping with your contract requests.