Greetings, I have two computers; one at home the other at my office, both running GTM on Windows 7 with dual monitors. When I attempt to share my screen on my home computer, I’m not shown thumbnails of my two monitors so that I select which of them to share, and the Share button therefore doesn’t work as I’m unable to select a screen. I know how the interface is supposed to look since it works fine on my office computer. I’ve re-installed GTM, but the problem persists. When I choose to share an application, it works as it should by displaying thumbnails of all my open programs. What causes screen sharing to fail to work with multiple monitors? Thanks -Steve
This is what I see when I click the share screen button. On my other computer I see thumbnails above the clean screen checkbox representing three options: monitor1, monitor2, or both monitors.
I have a user that is having this problem today as well. So far only one person has reported it but unable to find a solution. They are using Windows 10 and it worked for them on this same computer yesterday. Any help LogMeIn??
While I'm unable to repro this on a few Win10 devices here, could you confirm the GoToMeeting software version installed on the affected machines, and how exactly the monitors are connected to the hard drive?
Was someone able to resolve this. We are having the same problem with several users. Reinstalling GTM solves the problem for a few hours or a day before the problem returns. Version installed: 10.14.0 Build 18962.