cancel
Showing results for 
Search instead for 
Did you mean: 
Dossier
New Contributor

Re: Can't share screen: no thumbnails appear for dual monitor selection

OS:  Windows 10

 

The monitors are connected to a docking station, which in turn is connected to the computer.

 

GoToAssist sees the external monitors with no problem.

AshC
GoTo Manager

Re: Can't share screen: no thumbnails appear for dual monitor selection

@Dossier  If there are no video driver updates available from the manufacturer's website, then you may want to call directly into Customer Support to see where the Windows + GoToMeeting event logs overlap around screen sharing problems.


Ash is a member of the LastPass Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!