cancel
Showing results for 
Search instead for 
Did you mean: 
stillagorilla
New Contributor

Can't share screen: no thumbnails appear for dual monitor selection

Greetings, I have two computers; one at home the other at my office, both running GTM on Windows 7 with dual monitors. When I attempt to share my screen on my home computer, I’m not shown thumbnails of my two monitors so that I select which of them to share, and the Share button therefore doesn’t work as I’m unable to select a screen. I know how the interface is supposed to look since it works fine on my office computer. I’ve re-installed GTM, but the problem persists. When I choose to share an application, it works as it should by displaying thumbnails of all my open programs. What causes screen sharing to fail to work with multiple monitors? Thanks -Steve

11 REPLIES 11
Dossier
New Contributor

OS:  Windows 10

 

The monitors are connected to a docking station, which in turn is connected to the computer.

 

GoToAssist sees the external monitors with no problem.

AshC
GoTo Moderator

@Dossier  If there are no video driver updates available from the manufacturer's website, then you may want to call directly into Customer Support to see where the Windows + GoToMeeting event logs overlap around screen sharing problems.


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!