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Dossier
New Contributor

Re: Can't share screen: no thumbnails appear for dual monitor selection

OS:  Windows 10

 

The monitors are connected to a docking station, which in turn is connected to the computer.

 

GoToAssist sees the external monitors with no problem.

AshC
GoTo Moderator

Re: Can't share screen: no thumbnails appear for dual monitor selection

@Dossier  If there are no video driver updates available from the manufacturer's website, then you may want to call directly into Customer Support to see where the Windows + GoToMeeting event logs overlap around screen sharing problems.


Ash is a member of the GoTo Community Care Team.

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