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New Contributor

Can't unmute mobile participants

I'm using the GoToMeeting desktop app and I can't seem to unmute all mobile participants. A LogMeIn support agent spent about an hour troubleshooting the issue. She was able to verify that the issue may be limited to mobile users. Basically, when a user joins a room with either iOS or Android app, a room organizer can't unmute that individual. It didn't seem to happen for participants who join with their desktop or laptop.

My GoToMeeting desktop app is running the latest version.

Thank you.

John Park


LogMeIn Contributor

Re: Can't unmute mobile participants

@JohnPk  There should be no issue managing mobile participants the same as desktop attendees.  Do you have a case number that I can check out to see what troubleshooting steps were done?