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Maciej54
New Contributor

Cannot download invoice

Hello,

 

Can anyone help me. I'm trying to access invoices but getting below error. Unfortunately Toll Free number does not work for me. It is not accessible from mobile nor from the phone (VOIP). So simply I'am not able to get to support....

 

 

 

Error

We apologize, but an error has occurred while processing your request. Please try again.

Questions about your account? Contact Global Customer Support.

You might find what you were looking for here:

My Account Log In
3 REPLIES 3
AshC
GoTo Moderator

Re: Cannot download invoice

@Maciej54  I apologize for the errors there. 

 

Are you currently the billing contact for your company account, or is this a personal, online subscription?

 

Can you please tell me where you were attempting to dial into Customer Support? 


Ash is a member of the GoTo Community Care Team.

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PWTech
New Contributor

Re: Cannot download invoice

Similar issue here, unable to download any invoices from Invoice History. When attempting to view the invoice from the Invoice History list, the page errors and then reloads the main Billing Center page. Trying other months invoices is the same. Trying in different browsers is the same.

 

AshC
GoTo Moderator

Re: Cannot download invoice

Hi @PWTech

I'm not aware of any issues downloading past invoices currently.  Are you able to give us a call to see if there's a problem with the account?  

 


Ash is a member of the GoTo Community Care Team.

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