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CaptnBob
New Contributor

Cannot start a free GotoMeeting after a trial or paid subscription

I was previously a paid subscriber and on my private login, had a free trial.

I am now unable to start a free meeting on my Windows PC. Tried both Firefox (my default browser) and Chrome (some forums mentioned only being able to use Chrome). Neither worked.

 

When I login to the web page, I reach the  LogMeIn My Account page. It tells me I have no products. There is supposedly an option to "Add products" on the billing page, but the billing page is greyed out.

 

Any idea. I have tried this a number of times over the past year on two different PCs.

 

Any suggestions?

1 REPLY 1
AshC
GoTo Manager

Re: Cannot start a free GotoMeeting after a trial or paid subscription

Hi @CaptnBob , 

I looked up your LMI Community address and found that an Administrator had previously deleted that user login.  Please attempt to set up GoToMeeting Free using an alternate email address.


Ash is a member of the LastPass Community Care Team.

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