Solved! Go to Solution.
Hi John, our software only recognizes devices that show up as standard USB webcams. While we have not tested with a Star Tech USB 3.0 HDMI Video Capture specifically, as it appears to connect via USB I believe it should be recognized.
Hi John, neither the Sony camera or Elgato captur card are supported by our software. Capture cards in general will not likely work due to how GoToMeeting recognize's hardware components. If the Sony camera can be recognized as a camera by connecting over USB directly to your computer and you can stream video-out from your computer to the capture card, then I think that might work; I just cannot guarantee that any setup will work with these components, so I don't want to encourage you to spend too much time on this.
Hi Emilia, I'm sorry but GoToMeeting is not going to recognize your DSLR camera as a webcam. You may be able to make this work by using a 3rd party software to make your camera appear as a webcam to your computer, but you would need to Google this and test the software as it is not something we can provide technical support for.
Love your platform even though i ran into an issue today.
I'm using your platform with my video equipment through and ¨Elgato HD60S¨ wich is a device that allows to make my setup work as a webcam that i then can find and use through your platform.
I just have an issue with the laptop that im using for my ¨live streaming¨.
I cant find my Elgato HD60S on one of the 3 computers that i have been testing on. All 3 runs the same and updated driver and software both for my Elgato device and GoToMeeting.
Worth to mension is that it works in other software as OBS(Open Broadcast Service) and the software that comes with the Elgato Device. So i know that it works on the Computer but NOT in the GoToMeeting platform.
Do any of you know why?
Sorry for the confustion there.
If I understand you correctly, the Elgato setup works correctly with GoToMeeting on 2 out of 3 PCs in use there?
If so, could you specify what hardware and OS is in use on all 3 PCs?