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drichardson875
New Contributor

Desktop App - Display Callers

I do not see any settings in my Desktop App nor the Web control panel that allows me to display callers in my desktop app. Using Max OS X Catalina and GoToMeeting version 8.39.5 build 12022.

 

Any help would be appreactied.

5 REPLIES 5
AshC
LogMeIn Contributor

Re: Desktop App - Display Callers

Hi @drichardson875 ,

You should be seeing something from the desktop app akin to this support article:  https://support.goto.com/meeting/help/manage-unidentified-callers-desktop-app-g2m090067 

 

I would test it out by dialing in yourself, but not entering a PIN, in order to see the 'unidentified caller' listing in your GoToMeeting Attendees pane. 

drichardson875
New Contributor

Re: Desktop App - Display Callers

Unfortunately unidentified callers do not show up at all. Does this need to be enabled in my account?
AshC
LogMeIn Contributor

Re: Desktop App - Display Callers

@drichardson875  I took a look at your account, and noticed in the Admin Center that you donot have Long Distance phone as an audio option for your login.  Enable this first, and then got to Admin Settings to enable Identify Phone Callers.

SHNCorporate
New Contributor

Re: Desktop App - Display Callers

We are having this same issue. I am currently in the app and have several callers that I can't see. Long distance is enabled so how can I show all attendees?

Tags (1)
AshC
LogMeIn Contributor

Re: Desktop App - Display Callers

@SHNCorporate  Have you already enabled the feature in your online account settings? 

 

Ref guide: https://support.goto.com/meeting/help/feature-overview-unidentified-callers-g2m090098