I've been using GoToMeeting successfully for a number of years and I have amended my settings so all recordings are in GTM Cloud. However, I used to receive emails notifying me that Your interactive recording is ready! but recently, January 18th 2023 I haven't been receiving emails and just to wait for them to appear within GoToMeeting itself (under Meetings -> Past).
Is there an issue with the emails being sent?
moderator edit: title for clarity
Hi @Sue6 welcome to the GoTo community. I haven't heard of any email reports. Did you check your spam/junk folders?
Yep, I use Outlook and have a rule set up to put the recordings into a separate folder. My colleagues however aren't having the same issues as they are still receiving emails. We even carried out a test where a colleague of mine sent an email with the subject line of Your Interactive recording is ready! and that ended up in my GTM Recordings folder.
It's not really a big issue as I can still get the recordings from GoToMeeting itself but I was just wondering why the emails appear to have stopped.