External DSLR works in Teams, Skype, Zoom, but not GoToMeeting

[bezerkus]

Many camera companies have come up with utilities recently to be able to utilize your DSLR or Mirrorless camera to be used as webcam via USB.  This is very useful on desktop PC's at home that don't utilize a webcam without it being an additional piece of hardware (and good luck finding a decent webcam these days at a decent price).  Canon's EOS Webcam Utility shows in my Gotomeeting list of available cameras but will not connect.  The same utility works for all other web conferencing software (Teams, Zoom, and Skype) that I need to use for work, but Gotomeeting fails the connection.  What would be different about the way Gotomeeting treats 3rd party apps/drivers that have a webcam feed and is there any way to correct this?

[mfrankel]

I'm having that same exact issue....switched to Zoom which supports a DSLR setup...but would rather use gotomeeting/webinar when they can support higher end setups. 

Bezerkus, Manycam utility doesn't work as a patch fix that has worked for some.

Ironically it works with join.me, which is owend by LogMeIn, but not with GoTo.

Any ideas, LogMeIn community?

[AshC]

Hi, I apologize for the incompatibility there.

We will be working to improve webcam compatibility in the near future, and I'll take this feedback to the GoTo development team for additional consideration.

Thanks.

[MorningNewt]

Wow, it’s very helpful blog for comments. Will try to follow all these stuff!

[Tea]

I'm not sure about GTM, but I've come to learn that we can use DSLR for GTW by using a third party software. In our case, we've tested out using https://sparkosoft.com/sparkocam for a Canon DSLR. Hope this helps!

[Ray AppliCad]

Hello Ash,

This has been a problem for over a year and still doesn't work.  Any updates.   Quality webcam is not an option in the current environment.  My DLSR setup as a webcam works for all the other web meeting applications and I have resisted switching.   Lack of action on this is almost enough to make me switch.  Please advise asap.