For some reason GoToMeeting recorded my meeting locally

[svilena]

Hi guys,

for some reason our last meeting was recoreded locally - ID: 185707021  from 2020/10/09 . And the recording is with inappropriate resolution as you can see in the attachment. Only the upper left corner of the screen. Any ideas how to fix that issue?

[AshC]

@svilena  Sorry about that!

If you experienced a disconnect between the GoToMeeting software and the recording servers, then this would explain the default behavior of storing the file locally.  In some cases you may be able to take the original recording files and re-convert them for a better quality, and in others there may be a problem with the original file itself.

Next, I would host a test meeting yourself and see if the recording process saves to the cloud.  You can also make a copy of the original, temporary recording files, in order to re-convert them again:  https://support.goto.com/meeting/help/convert-a-session-recording-g2m040009