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New Contributor

GTM Audio issues while in meeting

Hi there,

 

Recently I had encountered with the below message

"You may be experiencing network connection difficulties. To improve audio performance, please close any unused Internet applications or switch to telephone.:

 

I can able to log in, host  and join a meeting (connected to home WiFi router)  but  I am unable to hear  attendees voice (I can barely hear them)

My Audio drivers are working fine  and I don't  have an issue with audio while I am in  other apps (MS Team, Zoom, etc)

 

With mobile data, I had no issues in Audio 

MY internet provider ACT

 

Not certain issue with my WiFi or GTM 

 

Thanks

 

 

 

 

3 REPLIES 3
Highlighted
LogMeIn Contributor

Re: GTM Audio issues while in meeting

Hi @Madhukar 

I would suggest attempting to connect directly to your modem/router to rule out any Wifi delays. 

 

Secondary to that you might want to run a traceroute to 'egwglobal.gotomeeting.com' to look for any network latency between you and our servers. 

Highlighted
New Contributor

Re: GTM Audio issues while in meeting

Thanks for the information

Will check with LAN and do a tracert come back to you

 

Meanwhile, can you check these logs, generated while performing the GTM test connection

 

[OS VERSION INFO]

OS version: Microsoft Windows 7 Professional x64 Edition Service Pack 1 (Build 7601)

[SUMMARY]

JEDI connections tested: 6
JEDI connections found: 6 SSL

Tried these proxy sources: Dynamic
Used these proxy sources: None
Additional test results:
DNS succeeded
ECRPC succeeded
UDP succeeded
IP Range Test FAILED (11 of 30 succeeded)


[CONNECTION DETAILS]

JEDI Connections Tested:

1. Host: 216.115.208.201 : 443, SSL
Flags : DNS, IPv4
Pings: 3; RTT MIN: 225 ms; RTT MAX: 255 ms

2. Host: 216.115.208.201 : 443, SSL
Flags : IP-only, IPv4
Pings: 3; RTT MIN: 225 ms; RTT MAX: 230 ms

3. Host: 216.115.208.201 : 8200, SSL
Flags : DNS, IPv4
Pings: 3; RTT MIN: 230 ms; RTT MAX: 235 ms

4. Host: 216.115.208.201 : 8200, SSL
Flags : IP-only, IPv4
Pings: 3; RTT MIN: 225 ms; RTT MAX: 250 ms

5. Host: 216.115.208.201 : 80, SSL
Flags : DNS, IPv4
Pings: 3; RTT MIN: 225 ms; RTT MAX: 235 ms

6. Host: 216.115.208.201 : 80, SSL
Flags : IP-only, IPv4
Pings: 3; RTT MIN: 225 ms; RTT MAX: 230 ms

 

 

 

Highlighted
LogMeIn Contributor

Re: GTM Audio issues while in meeting

Those times are within limits, though they are on the slower side with max times around 230-250 ms.  That could certainly cause some latency within the network if it continued.