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macformazione
Active Contributor

GoTo does not process recordings

We have a problem with converting meeting recordings.
we had 4 meetings on the same day with the same account, the first, the second and the fourth registration were successful, while the third was not. how come? what can it depend on?

 

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Accepted Solutions
macformazione
Active Contributor

Re: GoTo does not process registrations

thanks for the reply, I proceeded to contact the assistance by telephone and we found that on the date and times we registered there was a technical problem on the registrations as reported here https://status.gotomeeting.com/

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2 REPLIES 2
AshC
GoTo Moderator

Re: GoTo does not process registrations

@macformazione  I apologize for the error there.  

 

Although some recordings take longer than others to process, it should not take longer than a few hours.  After this point, please give Customer Support a call so we can investigate further:  https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 


Ash is a member of the GoTo Community Care Team.

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macformazione
Active Contributor

Re: GoTo does not process registrations

thanks for the reply, I proceeded to contact the assistance by telephone and we found that on the date and times we registered there was a technical problem on the registrations as reported here https://status.gotomeeting.com/