GoTo does not process recordings

[macformazione]

We have a problem with converting meeting recordings.
we had 4 meetings on the same day with the same account, the first, the second and the fourth registration were successful, while the third was not. how come? what can it depend on?

[AshC]

@macformazione  I apologize for the error there.  

Although some recordings take longer than others to process, it should not take longer than a few hours.  After this point, please give Customer Support a call so we can investigate further:  https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 

[macformazione · Accepted solution]

thanks for the reply, I proceeded to contact the assistance by telephone and we found that on the date and times we registered there was a technical problem on the registrations as reported here https://status.gotomeeting.com/

[Rogers12]

I got it. I eventually found a conversion program that was free and simple. Not about editing and formatting and costing more $$!
My suggestion to GoTo—please give us a very simple basic option to record in a transportable program to people that are even LESS sophisticated in tech manipulation than I am. I’m paying for ease of use — and why I came back to GoTo— it would be nice if it had maintained what I remember having before— at least as simple option! I used that for years and have been disappointed thus far with the new ‘improvements’