GoToMeeting Microhpone Button Disappears

[cpdp]

Hi,

I am supporting a user within my organisation who is having issues with GoToMeeting - this has occurred to one of her team members also. 

She is having an issue where when in a meeting, the 'microphone button disappears' for a period of time before coming back, meaning they are unable to communicate for the duration.

I've checked the microphone settings and these appear fine, the correct device is being used.

I know that isn't much information to go off, so please let me know if you'd like for me to dig deeper!

Thanks.

[AshC]

Hi @cpdp

If the affected attendee is not losing the presenter's audio feed, but just the microphone / mute option, do you know if the Organizer had used the 'Mute-All' command at any point during the period?

Have they tested with both the integrated telephone and microphone audio modes?