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LogMeIn Contributor

Re: Meet Now Missing from Toolbar Inside Calendar Meeting View

@outlookcreek Does the GoToMeeting plugin appear under Disabled Add-Ins?

 

  1. Open Outlook
  2. Click File
  3. Click Options
  4. Click Add-ins
  5. Locate the Manage: drop-down box
  6. Change the selection to Disabled Items
  7. Click Go...
  8. Click to highlight the appropriate entry
  9. Click Enable
  10. Click Close
  11. Follow the Enable in COM Add-ins steps to enable

New Contributor

Re: Meet Now Missing from Toolbar Inside Calendar Meeting View

It does not.  Here are screencaps: 

Outlook add-ins:

View post on imgur.com

COM add-ins:

View post on imgur.com

Disabled add-ins:

View post on imgur.com
LogMeIn Contributor

Re: Meet Now Missing from Toolbar Inside Calendar Meeting View

@outlookcreek If you are seeing the installation succeed, but not showing anywhere, you can first try to repair the MS Visual Studio Tools:

  1. Open Control Panel
  2. Open Programs and Features
  3. Click Microsoft Visual Studio 2010 Tools for Office
  4. Click Uninstall
  5. Select Repair
  6. Click Next

If the problem continues, it may be necessary to remove / re-install VSTO comletely.

 

New Contributor

Re: Meet Now Missing from Toolbar Inside Calendar Meeting View

1. I repaired the Visual Studio 2010 Tools and reinstalled the plugin.  No success.

2. I uninstalled the VSTO and downloaded runtime from MS to reinstall.  Then reinstalled the plugin.  No success.

3. I installed Visual Studio 2017 and reinstalled the plugin.  No success.

 

I give up.

LogMeIn Contributor

Re: Meet Now Missing from Toolbar Inside Calendar Meeting View

@outlookcreek  It sounds like you have done a lot of troubleshooting there.  At this stage I would contact Customer Support directly for an assist.  There may be something we are missing in your case.

 

https://support.logmeininc.com/gotomeeting/contactus

New Contributor

Re: Meet Now Missing from Toolbar Inside Calendar Meeting View

We are having the same issue as well.  The plugin continuously goes away.  I called Support last night and they said they'd have to remote in to everyone's machine and reinstall the plugin.  This is not an option as the users don't have rights to install software, and, we need a permanent fix, not a bandaid.

 

Exchange 2010

Outlook 2013 

Windows 10 Pro 

 

LogMeIn Contributor

Re: Meet Now Missing from Toolbar Inside Calendar Meeting View

@SysAdminLiz  Sorry about that. 

 

Is there any frequency commonality when the plugins are disappearing for some users?  Are there any unaffected Outlook versions?  Can you also state how they were originally setup with the GoToMeeting plugin if they did not have the admin rights required?

New Contributor

Re: GoToMeeting Outlook Plugin Disappearing

This solution did not solve the problem.  The Go-To-Meeting Icon's  still disappear upon closing and opening Outlook.

-Working in O365

-Triend reinstalling the Office Suite

-Tried reinstalling the plugin itself

 

Anyone else still having the issue after trying the suggested solution?

LogMeIn Contributor

Re: GoToMeeting Outlook Plugin Disappearing

@TVHKPA231  Have you checked to see if Outlook is disabling GoToMeeting intentionally?

  1. Open Outlook
  2. Click File
  3. Locate Slow and Disabled COM Add-ins heading
  4. Click Manage COM Add-ins button
  5. Click Always enable this add-in
Note: If the plugin has already been temporarily re-enabled, clicking Disable this add-in and then clicking Always enable this add-in will permanently enable it

New Contributor

Re: GoToMeeting Outlook Plugin Disappearing

Yes, I have tried those steps.  When the issue first arose for the user Outlook did disable the plugin due to slow performance when launching Outlook.    At that time Outlook would not allow it to switch to auto-enable until I deleted the add-in all together and re-added it.  After that I was able to auto-enable always; but the issue still occured when ever we restart Outlook.  

 

Upon re-opening I  have to go into File->Options->Add-ins->COM Add-ins and click Go...  Then re-enable the go-to-meeting calendar add-in.