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New Contributor

GoToMeeting installation error 0X80096005

Hi,

When installing GoToMeeting on my Windows 10, I'm getting the following error:

 

Method "checkFileAuthorization" returned HRESULT [0X80096005].  The timestamp signature and/or certificate could not be verified or is malformed.

 

(it's a line from the log file)

 

Any idea how to fight this?

Thank you for any help.

 

The logfile fragment:

2020-02-12 11:56:33.808 +0100 i: [g2o] <5E4> [completeInstall] started
2020-02-12 11:56:33.809 +0100 i: [g2o] <5E4> [leaveSingleInstance] started
2020-02-12 11:56:33.809 +0100 i: [g2o] <5E4> [startSendTelemetry] started
2020-02-12 11:56:33.810 +0100 i: [g2o] <5E4> [notifyUserIfFatalError] started
2020-02-12 11:56:33.810 +0100 i: [g2o] <1450> telemetry data: appBuild=533&downloadBaseURL=https%3a%2f%2fbuilds.cdn.getgo.com%2fbuilds%2fg2m%2f16576%2f%2chttps%3a%2f%2fbuilds.getgocdn.com%2fbuilds%2fg2m%2f16576%2f&endpointState=DownloadFailed&helperRuntime=80234&helperState=Bypassed&helperUUID=E9717B36-84A9-4902-A262-3865A8F44C30&osVersion=WinNT_P_x64_10_0_17134&pluginState=Unknown&helperHistory=HelperHandlingUrl&helperHistory=HelperHandledUrl&helperHistory=EnterSingleInstanceSucceeded&helperHistory=ConfigForProductSucceeded&helperHistory=PluginLocatingExisting&helperHistory=PluginLocateExistingFailed&helperHistory=EndpointLocatingExisting&helperHistory=EndpointLocateExistingFailed&helperHistory=EndpointDownloading&helperHistory=UniqueTempDirExecPermissionSet&helperHistory=EndpointDownloadExecPermissionSet&helperHistory=EndpointValidatingDownloaded&helperHistory=CheckFileAuthTimeMs(140)&helperHistory=Win32.0x80096005&helperHistory=Win32.0x80096005&helperHistory=ECError.eSomeError&helperHistory=EndpointDownloadExecPermissionSet&helperHistory=EndpointValidatingDownloaded&helperHistory=CheckFileAuthTimeMs(109)&helperHistory=Win32.0x80096005&helperHistory=Win32.0x80096005&helperHistory=ECError.eSomeError&helperHistory=EndpointDownloadFailed&argumentsRequestMetrics=bytesDownloaded%3d1525%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dlaunch.getgo.com%26requestUrl%3dhttps%253a%252f%252flaunch.getgo.com%253a443%252flauncher2%252flaunch%252fe0-Q19fA-oQxfJ8jFtZ55W7-8aC-UwhaPZrIlHHKAcOF4maz-iP3d5NesrZajPRvz19SfYvsVKmId7ipbbPIPwa0k5_zQ25cMhW8XO1DlqGfXxZNG_qMwlcLkwzf7kYPW5yuOF5qAy6vU40MXiPu7ah5KUsryi4goZI0RzbOk_zO0KTrk2NE1nHVOH075mHm5UIVNpkFNvedV9kg7cKExQISvTzK5ja44FP9-1qwInaUtaiCG2aKnJhlALmhJTyw6gFC9baVdA272jxQTL0ZuEMLL4qSSizId3sNWu4orJul0kK5j_KIKBXlxVvHw_I9rNnlcBC_4zhSPX79YyO7bY-5PP3E4v4evMiS7eqHIVfFfwCpjddZQukq2-Lyz9zEQYIBN8yRDnigCNfs8VRU8ie7KQ1Dox8JP6xhvrJplA9Wm1lm1S4tCS-OUTtVPdGllDYG3m76y2l9Hn0FjpUdMgbi5TeXRwuJrQ5h7BlOl_WEjnC25wB_rRyZKn-djEJmKOJMDt9lFVZlrH0r4EdBeEVhMhW1xy0lnSyadqmDIRn7eXN09vZ%26resolvedHostAddr%3d78.108.120.31%26result%3dECError.eNoError%26timeBlockedInUi%3d0%26timeToConnect%3d547%26timeToDownload%3d172%26totalTime%3d735&startupReportMetrics=bytesDownloaded%3d0%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dlaunch.getgo.com%26requestUrl%3dhttps%253a%252f%252flaunch.getgo.com%253a443%252flauncher2%252ftelemetry%252fhelper%253ftoken%253de0-Q19fA-oQxfJ8jFtZ55W7-8aC-UwhaPZrIlHHKAcOF4maz-iP3d5NesrZajPRvz19SfYvsVKmId7ipbbPIPwa0k5_zQ25cMhW8XO1DlqGfXxZNG_qMwlcLkwzf7kYPW5yuOF5qAy6vU40MXiPu7ah5KUsryi4goZI0RzbOk_zO0KTrk2NE1nHVOH075mHm5UIVNpkFNvedV9kg7cKExQISvTzK5ja44FP9-1qwInaUtaiCG2aKnJhlALmhJTyw6gFC9baVdA272jxQTL0ZuEMLL4qSSizId3sNWu4orJul0kK5j_KIKBXlxVvHw_I9rNnlcBC_4zhSPX79YyO7bY-5PP3E4v4evMiS7eqHIVfFfwCpjddZQukq2-Lyz9zEQYIBN8yRDnigCNfs8VRU8ie7KQ1Dox8JP6xhvrJplA9Wm1lm1S4tCS-OUTtVPdGllDYG3m76y2l9Hn0FjpUdMgbi5TeXRwuJrQ5h7BlOl_WEjnC25wB_rRyZKn-djEJmKOJMDt9lFVZlrH0r4EdBeEVhMhW1xy0lnSyadqmDIRn7eXN09vZ%2526downloadTrigger%253dlaunch%26resolvedHostAddr%3d78.108.120.31%26result%3dECError.eNoError%26timeBlockedInUi%3d0%26timeToConnect%3d0%26timeToDownload%3d171%26totalTime%3d171&endpointDownloadMetrics=bytesDownloaded%3d19232768%26contentType%3dapplication%252foctet-stream%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dbuilds.cdn.getgo.com%26requestUrl%3dhttps%253a%252f%252fbuilds.cdn.getgo.com%253a443%252fbuilds%252fg2m%252f16576%252fG2MCoreInstExtractor.exe%26resolvedHostAddr%3d13.32.99.94%26result%3dECError.eNoError%26timeBlockedInUi%3d0%26timeToConnect%3d235%26timeToDownload%3d15250%26totalTime%3d15485&endpointDownloadMetrics=bytesDownloaded%3d19232768%26contentType%3dapplication%252foctet-stream%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dbuilds.getgocdn.com%26requestUrl%3dhttps%253a%252f%252fbuilds.getgocdn.com%253a443%252fbuilds%252fg2m%252f16576%252fG2MCoreInstExtractor.exe%26resolvedHostAddr%3d78.108.120.124%26result%3dECError.eNoError%26timeBlockedInUi%3d0%26timeToConnect%3d656%26timeToDownload%3d63047%26totalTime%3d63703
2020-02-12 11:56:33.810 +0100 e: [g2o] <5E4> flow error (not displayed):
(2001) "ECError::eSomeError"
Method "checkFileAuthorization" returned HRESULT [0X80096005]. The timestamp signature and/or certificate could not be verified or is malformed.
Error returned at , endpointtools.cpp:380
Error occurred at , endpointtools.cpp:235
Error occurred at , downloaderapp.cpp:1831
2020-02-12 11:56:33.811 +0100 e: [g2o] <5E4> displaying error:
GoTo Opener encountered an error:
The timestamp signature and/or certificate could not be verified or is malformed.
Failed to download GoToMeeting from our servers.
Please restart the download or contact Global Customer Support at <a href="http://link.logmeininc.com/get-help">http://link.logmeininc.com/get-help</a>.
2020-02-12 11:56:33.811 +0100 i: [g2o] <1450> loading https://launch.getgo.com:443/launcher2/telemetry/helper?token=e0-Q19fA-oQxfJ8jFtZ55W7-8aC-UwhaPZrIlH...
2020-02-12 11:56:33.811 +0100 i: [g2o] <1450> configuring request
2020-02-12 11:56:33.811 +0100 i: [g2o] <1450> sending request
2020-02-12 11:56:34.519 +0100 i: [g2o] <1450> receiving response

 

3 REPLIES 3
Highlighted
New Contributor

Re: GoToMeeting installation error 0X80096005

Same issue, different (Windows 08 R2) OS.

Granting cryptsrv full rights to AuthRoot registry was not a fix for me.  Other posts mention manually installing certificates but don't clarify which ones or in what context so I didn't go down that rabbit hole.

Highlighted
LogMeIn Contributor

Re: GoToMeeting installation error 0X80096005

Hey folks,

Although there could be several reasons for the failure there, have you tested installing GoToMeeting via MSI instead?  https://support.goto.com/meeting/help/install-via-msi-windows-g2m010013

Highlighted
New Contributor

Re: GoToMeeting installation error 0X80096005

Yes, the standalone installer completed install sucessfully but the vendor providing remote support was hesitant to provide credentials for him to complete the connection so that he could gain remote access to the machine.  He felt that his organizations licensing with LMI was not appropriate for the standalone installer for some reason.

Because time was critical, we ultimately did a workaround with a competing remote product.