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NickP2
New Contributor

GoToRoom: Unable to activate device. Error 401: DEVICE_ALREADY_PROVISIONED

Receiving this error: "Unable to activate device. Error 401: DEVICE_ALREADY_PROVISIONED" when launching our NUC for Logitech Rally Plus. 

 

Any suggestions? Feeling its more of an account authentication issue than anything hardware or connection related. We received multiple NUC's as we order multiple kits.. all having same issue.

 

Case - 15827869 - Bringing it up here as solutions or details have been slow to come thru.

1 REPLY 1
AshC
LogMeIn Contributor

Re: GoToRoom: Unable to activate device. Error 401: DEVICE_ALREADY_PROVISIONED

@NickP2   It looks like your case is being escalated internally.  This process may take a couple of days to review in full.  I appreciate your patience while we get the right eyes on it.