Issue just started this week. Log into a meeting I am hosting. No error message. App immediately minimizes and does nothing. After a minute or so we get the message "The connection failed. Please check your internet connection and try again".
If we log in as a guest it works without any issues.
Did something change? We uninstalled and reinstalled the app multiple times.
Hi @Scrif, welcome to the community.
There have been no recent changes, could you please provide some more details?
(Note that I am support for this client and do not have the app installed on my machine)
Yes. Client is using the classic app (orange flower). Should we ask the client to switch to the new GoTo App?
When did the change from Orange to Black occur?
The computer is a Windows based PC.
We have multiple users experiencing the same issue.