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Scrif
New Contributor

Goto account not working for meetings. Guest account works fine

Issue just started this week. Log into a meeting I am hosting. No error message. App immediately minimizes and does nothing. After a minute or so we get the message "The connection failed. Please check your internet connection and try again".

 

If we log in as a guest it works without any issues.

 

Did something change? We uninstalled and reinstalled the app multiple times.

 

Thanks

2 REPLIES 2
GlennD
GoTo Manager

Hi @Scrif, welcome to the community.

There have been no recent changes, could you please provide some more details?

  • Are you using GoToMeeting Classic (orange flower icon), or the new GoTo App (black interface, white icon with a G)
  • Windows PC or Mac? If you are using a Windows PC please try running our Connection Wizard
  • Can you try hosting a meeting from another computer on the same network?

Glenn is a member of the GoTo Community Care Team.

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Scrif
New Contributor

Hi GlennD,

(Note that I am support for this client and do not have the app installed on my machine)

Yes. Client is using the classic app (orange flower). Should we ask the client to switch to the new GoTo App?

When did the change from Orange to Black occur?

The computer is a Windows based PC.

We have multiple users experiencing the same issue.