While in a meeting, if I open the webcam preferences, the application crashes. I'm using the Canon Eos Webcam utility.
OS X v 10.15.7
Gotomeeting version Version 10.15.0 Build 19228
@grant270 Do you recall if that webcam device has ever worked with GoToMeeting before?
Can you please specify what quality the webcam is set to broadcast, and then test a lower resolution?
I have a very similar issue! Repeated crashes when trying to start a meeting with video activated when using the Canon EOS Webcam utility (macOS 10.13.6, GoToMeeting v 10.16.0 Build 19598). I get the following error message when it crashes:
Application Error Occurred An error has occurred that will cause the application to exit after a short delay. Sorry for the inconvenience.
After a few tries, I'm usually able to get the meeting to work with my video, but it's pretty fussy. (If I turn my camera off during the meeting, for example, it crashes in the same manner.) So clearly GoToMeeting isn't able to handle something about a Canon-ized webcam right now. I do see vertical black bars next to my video once I get it working, so maybe it has something to do with the different (i.e., not widescreen) aspect ratio...?
OK, we may need to grab some error logs from your computer through a Customer Support case. Please give us a call when you have several minutes to work with an agent.