While in a meeting, if I open the webcam preferences, the application crashes. I'm using the Canon Eos Webcam utility.
OS X v 10.15.7
Gotomeeting version Version 10.15.0 Build 19228
@grant270 Do you recall if that webcam device has ever worked with GoToMeeting before?
Can you please specify what quality the webcam is set to broadcast, and then test a lower resolution?
I have a very similar issue! Repeated crashes when trying to start a meeting with video activated when using the Canon EOS Webcam utility (macOS 10.13.6, GoToMeeting v 10.16.0 Build 19598). I get the following error message when it crashes:
Application Error Occurred An error has occurred that will cause the application to exit after a short delay. Sorry for the inconvenience.
After a few tries, I'm usually able to get the meeting to work with my video, but it's pretty fussy. (If I turn my camera off during the meeting, for example, it crashes in the same manner.) So clearly GoToMeeting isn't able to handle something about a Canon-ized webcam right now. I do see vertical black bars next to my video once I get it working, so maybe it has something to do with the different (i.e., not widescreen) aspect ratio...?
@2fifty6 Are there any camera controls available that can lower the quality down to 720p or lower?
OK, we may need to grab some error logs from your computer through a Customer Support case. Please give us a call when you have several minutes to work with an agent.