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Nicolas_G
Active Contributor

Gotoroom devices don't appear anymore in Admin Center - Fix it please !

Since a few week, we can't manage any more Dolby Voice Room in Admin Center. Gotoroom devices have deseappered of the "Manage rooms" section so we can't  connect the device to Office365 Calendar, even if the Gotoroom licences have the status "in use".

 

Anyone have the same problem ?

 

Does th Support can fix it quickly ? Thanks !

5 REPLIES 5
AshC
LogMeIn Contributor

Re: Gotoroom devices don't appear anymore in Admin Center - Fix it please !

@Nicolas_G  Do you know if these room devices were the Dolby kind?  

 

Have you already reached out to Customer Support to make sure there hasn't been any problem with your subscription or contract? 

Nicolas_G
Active Contributor

Re: Gotoroom devices don't appear anymore in Admin Center - Fix it please !

Yes it is with Dolby Voice Rooms. It's not a problem of subscription, we can use them anyway. Customer Support recognize the problem but they don't fix it for the moment
AshC
LogMeIn Contributor

Re: Gotoroom devices don't appear anymore in Admin Center - Fix it please !

OK, thanks.  I'll check on the status of the ticket and will update this thread when I hear more info. 

Nicolas_G
Active Contributor

Re: Gotoroom devices don't appear anymore in Admin Center - Fix it please !

Any news from your support ? it still does not work...

AshC
LogMeIn Contributor

Re: Gotoroom devices don't appear anymore in Admin Center - Fix it please !

@Nicolas_G  We have an open ticket on this issue that I believe will be resolved within the next week or so.